Refund policy
Return & Refund Policy
Last updated: [3-November-2025]
At Trendsora Online, your satisfaction is our top priority. We aim to provide you with a smooth and reliable shopping experience along with a simple return process.
Return Eligibility
We offer returns or exchanges within 30 days from the date your order is delivered.
To be eligible for a return, the item must be:
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Unworn, unwashed, and unused.
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In its original condition with all tags and packaging intact.
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Accompanied by proof of purchase or order confirmation.
Please note that returns without prior authorization will not be accepted.
How to Request a Return
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Contact our Customer Support Team at info@trendsoraonline.com within 2 business days of receiving your item to request a Return Authorization Number (RMA).
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Once approved, you’ll receive detailed instructions on how to send your item back.
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Ship the item securely to the address provided in your RMA email.
We recommend using a trackable shipping method, as Trendsora Online is not responsible for items lost during return transit.
Important Notes
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Returns are not accepted for change of mind if the correct item (as ordered) was delivered.
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Return shipping costs are the responsibility of the customer.
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Custom-made or personalized products (such as made-to-order apparel) are not eligible for returns or exchanges unless an incorrect item was sent.
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Slight variations in color due to lighting or display differences do not qualify as a fault.
Refund Process
Once your returned item is received and inspected:
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We’ll notify you via email regarding the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 7 business days after inspection.
Order Cancellations
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Orders may be canceled within 30 minutes of placement.
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Once an order confirmation email has been sent, the order cannot be canceled.
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During peak seasons, due to high order volume, cancellations may not be possible after confirmation.